Shipping & Returns
All prices on our webshop exclude VAT, shipping prices are dependent on the weight of your order and its' destination; and are calculated within the shopping cart and shown separately at checkout. Daemon Print Supplies is committed to making shipping your orders as cost effective and simple as possible. Therefore, we have a fully functional shipping module so no matter where you are in the world, what delivery service you require or whatever product mix you want to order, we can ship to you from either our UK or NL warehouses. Normal delivery for courier services:
|UK Destinations:||48 hour, 24 hour or next day timed|
|Europe Express:||1 - 2 days delivery - destination dependent|
|Europe Economy Express:||3 - 5 days delivery - destination dependent|
|Rest of World:||3 - 5 days delivery - destination dependent|
*Orders placed by 2:30pm will ship the same day where stock is available.
We offer a 'No Quibble' credit or replacement warranty policy. If you believe that the goods you received are faulty, please Contact Us quoting the relevant order number telling us how many of the products were faulty and the reason you require a replacement or a refund.
Goods can only be returned with an RMA Number that will be issued to you on receipt of the fault report. Goods returned will be tested and where a fault is found as described, you will receive a requested replacement or refund (excludes shipping).
Under the EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case, we will issue you with a full refund (excluding shipping) however, you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.
In cases where the order was cancelled before shipment or the entire order was faulty, we will usually refund what was paid for the goods and the delivery charge.
Any goods returned outside of these instructions cannot be process or credited.
If you decide to return a product that has already arrived at your door, we can offer a full refund (minus shipping). If you cancel your order before it has been shipped we can provide a full refund + shipping.
Please note that when we issue a refund we cannot be responsible for how long the money takes to get back into your account, this is your banks responsibility.
If you paid via PayPal your refund can take up to 30 days to be back in your account.